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Alameda-Contra Costa Transit District

Oakland, California

L.B. Foster

Dublin, Ohio

University of Illinois, Department of Business Administration

Champaign, Illinois

City of Apache Junction, Arizona

Apache Junction, Arizona

CLD Engineering, PLLC

Wilmington, North Carolina

CDM Smith Logo
CDM Smith

Los Angeles, California

LES (Lincoln Electric System) Logo
LES (Lincoln Electric System)

Lincoln, Nebraska

WWF Washington, DC

Washington, D.C.

Chicago Pneumatic Tool Company Logo
Chicago Pneumatic Tool Company

Nashville, Tennessee

TriMet Logo

Portland, Oregon

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City of Sacramento

Sacramento, California

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NRECA Executive Search

Indianapolis, Indiana

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Chester County Water Resources Authority

West Chester, Pennsylvania

City of Lynden, WA

Lynden, Washington

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Oregon Department of Transportation

Portland, Oregon


Arlington, Virginia


San Carlos, California

Fairfax County Government

Fairfax, Virginia

Dongbei University of Finance and Economics Logo
Dongbei University of Finance and Economics


Hilton Logo

McLean, Virginia

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Chief Customer Officer
NATURE AND SCOPE:  The Chief Customer Officer is responsible for the customer service functions of the utility including customer contact and call centers, meter to cash process, key accounts, and customer programs.  The CCO is responsible for leadership, innovation, governance, and management of the company's operational and strategic plans for customer care functions.  LEVELS OF POSITIONS/DEPARTMENTS/WORK GROUPS SUPERVISED/DIRECTED:  Leads functional teams for the areas of contact and call centers, meter to cash process, key accounts, field services, metering, and customer programs.  ESSENTIAL DUTIES (Direct and/or Delegated):  Effectively leads cust

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