Come Join our Planmeca USA Team!
The Quality Coordinator is responsible for handling product returns, generating reports, analyzing quality data, and recommending and implementing process and quality improvements.

ESSENTIAL DUTIES: 

• Compiles returns data and productivity metrics on a monthly and ad-hoc basis.
• Analyzes returns data, including unneeded parts, to determine actions plans (e.g. feedback to manufacturing sites, updates to the Wiki, etc.).
• Reviews equipment inspection, configuration, and calibration data and generates reports for the Quality Manager and manufacturing sites.
• Assesses returned equipment, determines the disposition (e.g. recertify, scrap, etc.), and priorities activities with the Customer Service Manager.
• Analyzes SalesForce.com case data to identify trends.  Provides recommendations on how to improve the customer experience.
• Creates procedures and work instructions.
• Receives in returned product.
• Processes customer returns and property.
• Enters data and orders.
• Inspects and tests returned product.
• Programs and duplicates the following:
  • Operates electronic boards;
  • EEPROM chips;
  • Micro SD cards;
  • Guided User Interfaces.
• Processes vendor returns.
• Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
• Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:
Training and Experience

• Bachelor's or Associate's Degree (preferred) or High School Degree with relevant experience is required.
• Experience working in a Quality Assurance or Returns department is preferred.

Knowledge, Abilities, and Skills

• Proven organizational skills and ability to meet targets, goals, timelines, etc.
• Excellent verbal and written communication skills.
• Proficient in Computers including Microsoft Office.
• Experience analyzing data in Microsoft Excel (charts, graphs, formulas, Pivot Tables, etc.) is required.
• Basic knowledge of statistics (mean, standard deviation, median, mode, etc.) is required.
• Experience with Salesforce.com is a plus.
• Experience with Microsoft Access is a plus.
• Experience with SharePoint lists is a plus.
• Experience initiating and completing corrective action reports (CARs) is a plus.

PHYSICAL REQUIREMENTS:

• Work hours are Monday-Friday 8:30 am – 5:00 pm, some weekends.
• Ability to lift up to 50 lbs.
• Will require sitting, standing, and bending.

WORKING CONDITIONS:
The work environment of the position is in a professional office environment and warehouse
environment at principal place of business.

www.planmeca.com

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