Operations Technology System Administrator

Reports to the Supervisor of Network and Infrastructure Operations. Responsible for the planning, design, installation, configuration, operation and support of system software, and related infrastructure.  Serves as a technical expert in the area of system administration for complex operating systems. 

Manages the day-to-day operations of computer systems by monitoring performance, configuration and maintenance.  Ensures that records of system downtime and equipment inventory are properly maintained. Applies updates to host system firmware and software.  Works with vendors to assist support activities.  Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.  May guide or provide work direction to technical staff, contract staff and/or student employees.  Establishes, maintains and manages users accounts.  Installs, modifies and maintains systems and utility software on computer systems.  Provides server support related to other software.  Establishes guidelines and methods for the installation and management of the host computer operating systems.  Ensures high availability and acceptable levels of performance of mission critical host computer resources.  Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.  Acts as a SME for NERC CIP requirements.  Responsible for meeting CIP requirements.  Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.  Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations.  Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.  Develops tools, procedures, and training sessions for Operations staff to assist with work.  Manages the data center and computer host systems including hardware, software and equipment.  Provides support for complex multi-server high availability Linux and Windows based systems.  Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technology.  Follow corporate change control and work management practices and policies.  Leads root cause analysis activities to improve system performance.  Keeps track of all system-related documentation using approved methods.  Works with members of the OT organization to benefit Operations.  Performs other related duties as assigned.  Responsible to be on call for support of critical BWL systems 24/7/365.