ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Directs LBT’s Bus Stop and Wayfinding programs and budgets
Coordinates directly with the CEO on issues and projects which may consume 50 percent of the Transit Customer Amenities Manager’s time
Leads related capital planning, as well as short- and long-range planning projects for customer amenities
Develops procurement scopes of work for capital projects, including programmatic amenities improvements; signage and electronic media; and information kiosks
Develops contracts related to design and construction of bus stops, shelters and accompanying customer amenities; and other capital projects as assigned
Oversees LBT’s bus stop database in terms of numbers, ownership, condition, useful life, etc.
Organizes and participates in public outreach efforts directly related to transit customer amenities
Evaluates transit zone sites with Service Planning staff to determine the best location for transit stops and informs appropriate personnel of the proposed changes and/or modifications
Negotiates agreements with businesses to grant privileges to Bus Operators
Liaises with External Affairs staff and interacts with local public agencies to investigate and resolve issues regarding transit street furniture and customer amenities
Implements new services and facilities; proposes shelter placements and types; and guides in the development of shelter specifications.
Leads various meetings to present information concerning bus stops and associated amenities
Coordinates with internal stakeholders and community groups concerning new shelters, benches and other amenities
Develops and maintains databases to perform analysis; and prepares maps, charts and tables that display the data
Collects and summarizes feedback from both bus Operators and customers and make appropriate recommendations
Reviews all existing and proposed bus stop requests, meets with internal staff to evaluate bus stop issues, works with jurisdictions to ensure bus stops are pedestrian and bicycle accessible, as well as compliant with the Americans with Disabilities Act of 1990; works with municipalities to implement work, updates and manages bus stop inventory
Manages customer information at bus stops and coordinates replacement of on-site information at bus stops, including managing graphics vendor work flow, reviewing all printed panels, working with internal staff to ensure all customer information posted at bus stops is accurate
Assists in planning the location and installation/removal of temporary and permanent bus stops to accommodate construction, road emergencies and transit service needs
Reviews, evaluates and responds to complaints received about bus stop maintenance and cleanliness, records finding in bus stop database and reports any deficiencies for remediation
Oversees routine reviews of bus stops to ensure proper maintenance and cleaning is being observed
Takes necessary steps to mitigate or secure emergency conditions such as broken glass, exposed electrical wiring, or severely damaged shelters or other amenities, and records finding in bus stop database and reports any deficiencies to franchisee for remediation
Maintains inventory of supplies for program, orders replacements when necessary
Directs the installation of new signs at existing stops as needed
Manages the location of new bus stops and checks stop conditions against checklist criteria; and coordinates resolutions internal to LBT
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, experience, and/or ability required or in those specifically designated, preferred. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
ATTRIBUTES AND SKILL SETS:
Ability to manage, coach, motivate and develop employees
Excellent written and oral communication skills, interpersonal skills, tact and diplomacy
Ability to work independently and in a team environment
Ability to prioritize multiple complex projects
Strong decision-making and problem-solving skills
Proactive and achievement driven
Intermediate proficiency in MS Office Suite programs, Word, PowerPoint, Excel, Outlook
Strong work ethic with ability to multi-task
Excellent collaboration skills with both internal and external clients
EDUCATION and/or EXPERIENCE
Bachelor of Science degree in Urban Studies, Regional Planning, Geography, Civil Engineering, Public Policy, Public Administration, Political Science or related field or equivalent experience is required. Minimum of 5 years of experience required in customer service-oriented position; transit service planning and/or delivery; or maintenance.
Ability to work on-site at agency’s main facility in Long Beach and travel throughout LBT’s service area. An acceptable background check to include a local and state criminal history check and a valid California driver’s license with an acceptable driving record is required.
An Equal Opportunity Employer
Successful candidate must pass company physical, drug and alcohol test.
Long Beach Transit 1963 E. Anaheim Street, Long Beach, California 90813
Internal Number: 2018-1217
About Long Beach Transit
Long Beach Transit is one of the largest municipal public transit systems in Los Angeles County, and we are ranked in the top ten best transportation organizations in the country for our size.
We are focused on our strategic priorities to improve safety and service quality; exercise financial accountability; foster employee engagement; enhance the customer experience; and promote community and industry focus. Our employees make us great!
Come join our team.
Long Beach Transit full-time employees currently enjoy a generous healthcare package including medical, dental, and vision health insurance programs; Employee Assistance Program (E.A.P); deferred compensation retirement savings plan (457b); and life insurance benefits.
Please select from the links at right for employment information options or click here.
Applicants for Coach Operator, Utility Worker, and Mechanic positions will need a current (within 30 days) H-6 printout of their driving record, obtainable from the Department of Motor Vehicles. Coach Operators must be at least 21 years of age at the time of application.
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Long Beach Transit
Dedicated to connecting communities and moving people…making everyday life better